Refund & Return Policy

Last Updated: [Date]

Thank you for shopping with [Store Name].

We want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or otherwise eligible product, please contact us according to the terms below.

Returns

We accept returns for eligible products within [7/14/30] days of delivery.

To request a return, please contact us at [Email Address] and provide:

• Your order number

• Your name

• Reason for the return

• Clear photographs or video, if the product is damaged, defective, or incorrect

Products must generally be unused, unopened, and in their original packaging unless the product was received damaged, defective, or incorrect.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong product, please contact us within [48/72] hours of delivery.

We may request photographs or other information to verify the issue. If approved, we may offer a replacement, refund, or another appropriate solution.

Non-Returnable Items

For health, hygiene, and product-safety reasons, opened or used consumable products may not be eligible for return unless they arrived damaged, defective, contaminated, or incorrect.

Refunds

Once an eligible return is approved and received, we will process the applicable refund to the original payment method.

Refund processing times may vary depending on your payment provider or bank.

Original shipping charges may be non-refundable unless the return is due to an error on our part or another circumstance required by applicable law.

Exchanges

Where available, eligible products may be exchanged for the same product. Contact us before sending anything back.

Order Cancellation

If you wish to cancel an order, contact us as soon as possible at [Email Address].

We cannot guarantee cancellation once an order has been processed, packed, or shipped.

Contact Us

For return or refund questions, contact:

[Store Name]
Email: [Email Address]
Phone/WhatsApp: [Phone Number]
Address: [Business Address]

We reserve the right to review each return request individually and to update this policy where permitted by applicable law.